Deal with Difficult People Correctly
This Tim’s Talk discusses how to properly deal with an aggressive or angry individual in a way that increases personal safety. Tim will explain that if these types of people are not dealt with correctly it is not only counterproductive, but can lead to violence!
- Learn to better to handle confrontations
- Understand the assertive behavior model and the different types of aggression
- Learn to help employees and/or customers save personal face
- Learn to interrupt people skillfully when needed
- Learn how to close negative encounters on a positive note