One-to-One Communication is Essential
In today’s high-tech world, some professionals have forgotten the importance of one-to-one interpersonal connection.
- Identify the small things that show people that you are really listening to them.
- Learn how to turn opponents into proponents, and have a healthy disagreement.
- Find out how to use correct etiquette on the phone, in meetings, and through email.
- Learn how to de-escalate a situation where anger or dissension occurs.