Deal with Difficult People Correctly
Law enforcement and safety expert Timothy Dimoff presented a one-hour interactive presentation, Diffusing and Dealing with Difficult People, for all professionals.
During this presentation, Tim Dimoff will discuss:
- The importance of tactical empathy
- To identify aggressive vs. assertive behaviors
- To understand and detect reactive behaviors and how to de-escalate them
- The stages of aggression
- Physical & verbal indicators
- The difference between responsive and reactive behavior
- How to set guidelines when working with others
- How to protect yourself
About the Expert:
Timothy A. Dimoff, founder and president of SACS Consulting & Investigative Services, Inc., is considered one of the nation’s leading authorities in high-risk workplace and human resource issues, security, vulnerability assessments, and crime. As a consultant to law enforcement and the media, Timothy has been called upon to examine evidence from crime scenes and victim and witness reports to develop an offender profile. He has testified as an expert witness in many trials throughout the years.