Tim’s Talks HR – Dealing with and Defusing Difficult People

difficult people, Timothy Dimoff Akron Ohio

Deal with Difficult People Correctly

Tim Dimoff’s presentation discusses how to properly deal with an aggressive or angry individual in a way that increases personal safety. Tim will explain that if these types of people are not dealt with correctly it is not only counterproductive but can lead to violence!

  • Learn to better handle confrontations
  • Understand the assertive behavior model and the different types of aggression
  • Learn to help employees and/or customers save personal face
  • Learn to interrupt people skillfully when needed
  • Learn how to close negative encounters on a positive note