Tim’s Talks HR – Dealing with and Defusing Difficult People

Deal with Difficult People Correctly

Tim Dimoff’s presentation discusses how to properly deal with an aggressive or angry individual in a way that increases personal safety. Tim will explain that if these types of people are not dealt with correctly it is not only counterproductive, but can lead to violence!

  • Learn to better to handle confrontations
  • Understand the assertive behavior model and the different types of aggression
  • Learn to help employees and/or customers save personal face
  • Learn to interrupt people skillfully when needed
  • Learn how to close negative encounters on a positive note