retaining customers, customer care

It’s the Little Things that Win and Keep Customers

Have you ever wondered why some people always seem to get new customers and how they keep those same customers year after year?  It’s not as complicated as you may think. The secret is good old common courtesy! Showing respect and goodwill towards your customers goes a long way to ensure they will remain loyal. Small Opportunities Translate Into Customer Loyalty Have you ever tried to call a company or organization? Sometimes there is no phone number, and even if there is one, it often rolls to voicemail. Sometimes the person on the other end of the phone or email isn’t even trying to help you. They aren’t listening to your problem. Now imagine an organization that cares. Its employees are trained, and they listen to your concerns. That organization will win every time – especially in today’s tech-savvy, zero customer care environment. The lesson here is to take...

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aggressive behavior, high profile event, security

Defuse Aggressive Behavior at High-Profile Events

High-profile events call for special security techniques instituted by trained personnel who know how to de-escalate aggressive behaviors. High-profile events present a unique challenge because they usually involve many attendees, with security dispersed throughout the crowd, creating the potential for a dangerous situation. In addition to having a contingency and organizational plan, all personnel involved with a high-profile event must be trained appropriately in response techniques. Please don’t leave this to volunteers or inadequately trained individuals. De-escalation is a process designed to prevent conflict escalation and resolve conflicts peacefully. Some subjects may be committed to escalating the conflict, so specific measures must be taken to avoid that. Ultimately, de-escalation should reduce a person’s agitation and the potential for violence. Three Steps to De-Escalation The three most essential steps for effective de-escalation during an event are to detect, defuse and respond. Detect Learning how to detect aggressive behavior is the...

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cybersecurity threats, See Something, Say Something at School

7 Cybersecurity Threats Every K-12 School Faces

Ransomware. DDoS. Phishing. Identify theft. Sadly, schools across the United States are becoming very familiar with these terms. Recent research indicates that K-12 institutions will have the highest rate of ransomware attacks of any industry in the coming years. For example, releasing sensitive student and teacher information can lead to identity theft. A hacker’s encryption of students’ grades and teachers’ lesson plans can lead to a loss of productivity (especially if they are not backed up) and thousands of taxpayer dollars being spent on replicating data that is gone. This is your opportunity to make cybersecurity a budget priority. Here are seven reasons why it’s important: Clickbait. The email may look legitimate, but unfortunately, it is not. A hyperlink that sends you to a malicious site is embedded in the text. This link has now taken down your school’s system. Solution: Ensure every employee has the highest email filter...

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4 Keys You Must Know to Start Hiring Smarter

In business, the only thing that’s constant is that things change all the time. That includes employees. Employees leave for many reasons, from finding new and better opportunities to getting laid off. Whatever the reason, employees leaving can have a profound effect on your business, especially if you have a small business.  The void they leave must be addressed, often finding someone to pick up their workload. You now need to run an ad, comb through resumes, interview people, and ultimately offer someone a job and hope that person is the right fit. Hiring Smarter Pillar 1: Understand the Cost of Poor Hiring Decisions There are ways to help avoid poor hiring decisions. Understanding the costs and negatives of your hiring decisions and learning smart hiring techniques will significantly save you time and money. Here are some startling statistics: Harvard Business Review points out that as much as 80%...

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Safety Tips When Traveling Abroad

3 Steps to Stay Safe When Traveling Abroad

Here are some essential tips and tricks to remember to stay safe when traveling abroad. The best advice: hope for the best, plan for the worst. Research Plan Watch Research When deciding where to go for vacation, it’s important to invest a little time in finding out about the area of interest. Resort brochures are intended to entice and showcase facilities in the best possible light. It’s a good rule of thumb to look up the intended location through unbiased eyes. Check the US Department of State’s for travel advisories Look up the destination on reputable review sites (e.g., TripAdvisor, Fodor’s) Ask people in your network if they have traveled to the intended destination Search for regional travel scams Overall, the best research is gleaned from people who have traveled to the destination. Do not blindly book your destination after watching or reading carefully created marketing promotions. Those resources only...

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Don't be a Victim of Stalking

Protect Yourself Against Stalking and Cyberstalking

Anyone anywhere can be a victim of stalking. Male, female, young or old, stalkers target everyone and anyone. In many cases, victims know the stalker because the stalker is either a current or former partner. This is why 60% of victims do not report stalkers to the police. All stalkers are obsessed and delusional. Surprisingly, though, most stalkers are not mentally ill. Therefore, there are ways to protect against stalking. However, it’s essential first to understand the diverse types of stalkers and the reasoning behind their criminal behavior. 8 Different Types of Stalkers There are 7.5 million stalkers each year. Stalkers either know the victim intimately, as an acquaintance or may not know them all. Why someone becomes, a stalker varies from case to case. However, there are eight types of stalkers to look out for and protect yourself from. Love-Lost: jealous and possessive Resentful: paranoid, seeks revenge; this...

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