Smart Hiring Practices

4 Keys You Must Know to Start Hiring Smarter (Part 1)

In the business the only thing that’s constant is that things change all the time. That includes employees. Employees leave for many reasons, from finding new and better opportunities, to getting laid off. Whatever the reason, employees leaving can have a profound effect on your business, especially if you have a small business.  The void they leave must be addressed and that often means finding someone to pick up their workload. You now need to run an ad, comb through resumes, interview people and ultimately offer someone a job and hope that person is the right fit. 2 Keys to Smart Hiring Pillar 1: Understand the Cost of Poor Hiring Decisions There are ways to help avoid poor hiring decisions. Understanding the costs and negatives of your hiring decisions and learning smart hiring techniques will go a long way towards saving you both time and money. Here are some startling statistics: Harvard Business Review points out that as much as 80% of employee turnover is due to bad hiring decisions 50% of hiring and HR managers estimate that bad hires have cost their companies thousands of dollars. The U.S. Department of Labor states that the price of a bad...

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Key to Success is to Provide Exceptional Customer Service

It’s the Little Things that Win and Keep Customers

Have you ever wondered why some people seem to always get new customers and how they keep those same customers year after year?  It’s really not as complicated as you may think. The secret is good old common courtesy! Showing respect and genuine good will towards your customers goes a long way to assuring they will remain your loyal customers. Small Opportunities Translate Into Long-Term Customer Loyalty Have you ever tried to find a replacement part for something obscure? I have. It was the plastic covering on one of my thermostats. It fell off and someone in my family threw it away by mistake. I couldn’t find one in any hardware stores and I didn’t want to buy a whole new thermostat just for the plastic cover. I tried to find one by contacting heating and air conditioning companies. I asked company after company, to no avail. They all stated that they come across these covers all the time, so I left my business card asking them to follow up with me when they did. Fast forward to one year later and one of those businesses called me and told me they had a replacement cover for me. I...

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Aggressive Behavior, High Profile Events, Timothy Dimoff

Defuse Aggressive Behavior at High-Profile Events

High-profile events call for special security techniques instituted by trained personnel who know how to de-escalate aggressive behaviors. Security personnel often come from law enforcement backgrounds with specialized training in awareness and presence techniques. These same techniques can help you to identify and properly respond to aggressive behaviors if necessary. Three Steps to De-Escalation The three most important steps for effective de-escalation during an event are to detect, defuse and respond. While all large events require good security measures, high-profile events present a special challenge because they usually involve extremely large number of attendees, bringing greater potential for dangerous situations to occur.  Recent news stories have demonstrated that the first responders are often not law enforcement, but the workers or attendees. Therefore, in addition to having a contingency and organizational plan, it is important that all personnel involved with a high-profile event are properly trained in response techniques in order to maintain safety at the event. The biggest risk is in thinking “It can’t possibly happen here!” Detect Learning how to detect aggressive behavior is the first step. It can help to prevent personal injury and may mean the difference between life and death. Knowing how to properly detect...

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Air Rage Lawsuits

Understanding Your Rights as a Passenger in Air Rage Cases

Passengers Behaving Badly Do you have any rights if you are traveling by air on a domestic airline and another passenger starts acting up?  What are your rights in the event you are a victim of air rage? Who is responsible for your safety? Air rage is a concern for everyone and it has been receiving a lot of attention. The International Air Transport Association (IATA), an airline industry body, reported that your odds of finding yourself in an airborne nightmare are increasing, with “unruly passenger incidents” on board aircraft increasing 14% in 2015 compared to the previous year.  They stated that passengers have a one in 1,205 shot of meeting a drunk, aggressive, or disruptive passenger on their flight. Recently, CNN reported on three Spirit Airlines passengers, who after taking a flight from Baltimore to Los Angeles filed personal injury lawsuits against the airline claiming that the carrier provided excessive alcohol to other passengers, thereby failing to protect them from injury. In personal injury cases, there are three primary factors that come into play: Liability – whether the defendant (Spirit Airlines) was at fault The amount of damages The defendant’s ability to pay The main point of this case...

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Cultivating an Ethical Workforce

Cultivating and Keeping an Ethical Workforce

What does an unethical workplace look like? Your workplace could be full of unethical behavior and you may not even know it. Some signs include: A boss takes credit for work completed by an employee or a member of their team An employee calls in sick when they are completely healthy A colleague misrepresents a product to a customer to meet their sales quota If any of the above statements are true, you may be dealing with an unethical workplace.  Over time, these behaviors can lead to job firings, a chaotic workplace and a tarnished company reputation. The long-term effects and consequences of an unethical workplace environment can include a hostile workplace, conflicts of interest, misuse of the company’s internet, falsifying time and/or expense reports, lying to customers, workplace theft and corruption. A recent National Business Ethics Survey found: 60% of workplace misconduct involved someone with managerial authority, with 25% of this group being senior management 40% of workers said they had observed on-the-job misconduct that violated their employer’s rules 25% of the workplace reported what they saw 21% experienced retaliation for reporting what they witnessed There are ways to reverse this trend, keep your employees and get your...

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Situational Awareness

How to Enhance Your Situational Awareness

We live in an electronic world and while these devices provide us with wonderful and instant connections and information, there is a downside… constant distraction. Every day we see people walking down the street texting on their cell phone.  If they are distracted by looking at their phone, they are not watching where they are going and may run into someone, something, or worse. The term for paying attention or being present in the moment is called “situational awareness”.  If they are texting or otherwise distracted, they are not being situationally aware which can have serious consequences! Be Fully Present in Your Environment There are steps you can take to make sure you are situationally aware. The first step in achieving situational awareness is to be fully present in your environment. This means to make a conscious effort to be aware and to notice what is going on around you.  By choosing to be aware, you may be better equipped to handle a situation that might arise. One exercise you can do is to think of the worst-case scenario and what you would do if it should happen.  Engage all of your senses and imagine possible outcomes.  Mental preparation...

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Toxic Workforce

The Impact of a Toxic Workforce

Most of us spend the majority of our time at work. Hopefully that time is productive and positive, but what happens when it isn’t? Could your organization be a toxic environment? What defines a toxic work environment and how does it affect a company’s bottom line, its employees, and its productivity? A toxic workplace is simply defined as an unhealthy and damaging environment. Toxic behavior can be initiated at all levels in an organization, from top management on down. This can cause long term problems for employees ranging from personal health issues to more serious consequences: Individual Impact Decreased job satisfaction Physical problems; loss of sleep, increase / decrease of weight, high blood pressure Mental health problems; depression, paranoia Increased stress, potentially leading to violence Potential increased use of alcohol or drugs Toxic behavior not only hurts the employee, it undeniably extends to the organization: Organizational Impact Perpetuating behavior (one “rotten apple” can spoil the batch) Increased sick days High employee turnover Negative word-of-mouth Communication issues between management and employees The best way to address a toxic work environment and prevent these negative results is to identify the causes and behaviors that are behind it, and to remedy the...

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Positive Attitude is Key

The YOU in Business

The most important asset in any business is its’ people. It sounds cliché and a bit obvious, but it is absolutely the truth. As an individual you can influence others and work with others to be successful. However, unless you “own it” and realize YOU have the power, success can never truly be achieved. The YOU in business is the most important part of business, make no mistake. Attitude is Everything Success starts with YOU. If you choose to succeed you will, there is no denying it. In a previous blog we talked about The Law of Attraction, like attracts alike things. The best way to harness the power of The Law of Attraction is to adopt a positive attitude. Attitude is established by the little voice inside your head. It is a very powerful force that must be acknowledged. What does your inner dialog sound like on a day-to-day basis? Listen to it. Does it tell you that you are smart, full of good ideas and capable? If not, the good news is this is the easiest thing to change because, guess what, you have control over it! It is said that the loudest voice in any room...

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data theft, workplace theft, sensitive information protection

Dos and Don’ts to Prevent and Deal with Workplace Theft

Believe it or not, even small thefts at your workplace can have a large negative impact on your business. In fact, according to ARS, the median loss for companies with 500 or less employees is $280,000 per year! To add insult to injury, small companies usually have far less anti-theft measurements in place and are even more susceptible to theft than large organizations, according to Tim Dimoff.   As a business owner, it is important to have specific guidelines in place when you suspect or have been told an employee is stealing from your organization. This is a very serious allegation and, unless you have definitive proof, it requires a very thorough process before dismissing or reprimanding said employee.   For example, earlier this year, an ambulance company employee was charged with taking three water bottles and a container of germicidal wipes out of the ambulance and placing them into his personal vehicle. The value of the items was under $50, yet this is still considered workplace theft.   Below are the dos and don’ts of preventing and/or dealing with theft at your place of business. Follow These Dos and Don’ts DO establish workplace theft policies and procedures. Make...

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