Do you Live to Work or Work to Live?

Do You Live to Work or Work to Live?

This sounds like a trick question, but it is a matter of perspective. Traditionally people who “live to work” are considered workaholics and people who “work to live” are struggling to get by, and living paycheck to paycheck. However, these stereotypes aren’t always true. What is true is the need for balance in our busy American lives. It’s a Matter of Attitude Get up, get ready for work, go to work, work, come home from work, go to sleep, wake up and start all over again. For some Americans, this is a common way to describe life, day after day after day. This is a typical description of someone’s day who is “living to work”. This individual is consumed by work, with no time for personal happiness. This description can also be applied to someone who is “working to live”. These individuals seem to be running as fast as they can but getting nowhere. Once they are paid, the money goes toward bills/obligations and then it starts all over again. Where is the quality of life in this scenario? In both cases, a positive attitude can make all the difference in the world. We might not be able to...

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expert witnesses, Timothy Dimoff

What Makes an Expert Witness Credible?

During legal proceedings, witnesses are often utilized to corroborate a story, provide insight into motive or provide professional expertise in a subject area. It is professional expertise that makes someone an expert witness. How credible or effective the expert becomes to the legal argument is directly related to proper documentation, and a clear well-written report. The Power of Opinion What an expert witness has that other witness do not have is the ability to share their opinion. If a witness is not declared or proven to be an “expert” witness then they are limited to first-person observation only (i.e. what they personally saw, heard etc.). However, to make their opinions count, expert witnesses must back up their words and insights with proof of their expertise. Documentation Must be Compelling It is essential to have a clear Curriculum Vitae (CV) accurately depicting the knowledge, skill, training, education and experience accumulated throughout a career. Just like a resume when interviewing for a job, the CV must be factual. The CV, however, is much more detailed and must encompass all areas of experience gained by the expert witness that relates to the matter at hand. This enables the CV to establish the...

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Business Continuity

7 Point Checklist to Ensure Business Continuity During Times of Crisis

You’re running a very successful business with hundreds of employees who depend on you for their livelihood. If a crisis were to happen  –  a tornado, fire or act of terrorism – would you be able to recover and put people back to work in a timely fashion? Here are seven measures that can help to protect your business and prepare for the worst-case scenario. 7 Point Preparedness Checklist      Know your risks. If your business is in certain parts of California, you may be at risk for earthquakes. In Kansas, tornados. New Orleans, floods. Know what your risks are and if there are certain times of year you are more susceptible to them.      Develop two plans and policies –Disaster Recovery and Business Continuity A Disaster Recovery Plan (DRP) is a documented set of procedures to recover and protect a business IT infrastructure in the event of a disaster. This covers all computers, software apps, the network and login information. The Business Continuity Plan (BCP) is the creation of a strategy through the recognition of threats and risks facing a company to ensure personnel and assets are protected in the event of a business disruption.      Define your tolerance of downtime....

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Watch for Red Flags During the Interview

4 Keys You Must Know to Start Hiring Smarter (Part 2)

4 Keys You Must Know to Start Hiring Smarter (Part 1), reminds us that hiring is an ongoing process, and we need to be mindful of four keys to be successful. The first two keys to smart hiring are: Pillar 1 Understand the Cost of Poor Hiring Decisions Pillar 2 Learn Interview Basics The next keys to smart hiring focus on paying attention to the personality traits of the candidate and determining whether the candidate is a good fit for the company’s culture. 3rd and 4th Keys to Smart Hiring Pillar 3 Identify Red Flags Potential employees reveal underlying characteristics in their personalities with specific behaviors during the interview. These “red flags” provide insight into their work ethic, level of interest and whether the individual can be a team player within the organization. When interviewing look for these red flags: Resume errors; shows lack of attention to detail and/or a candidate who rushes through tasks Late for the interview; indicates issues with time management or lack of interest in the position Unprofessional appearance; indicates a lazy disposition that does not take the opportunity seriously Poor listening skills; shows inability to pay attention or lack of interest in the position...

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Smart Hiring Practices

4 Keys You Must Know to Start Hiring Smarter (Part 1)

In the business the only thing that’s constant is that things change all the time. That includes employees. Employees leave for many reasons, from finding new and better opportunities, to getting laid off. Whatever the reason, employees leaving can have a profound effect on your business, especially if you have a small business.  The void they leave must be addressed and that often means finding someone to pick up their workload. You now need to run an ad, comb through resumes, interview people and ultimately offer someone a job and hope that person is the right fit. 2 Keys to Smart Hiring Pillar 1: Understand the Cost of Poor Hiring Decisions There are ways to help avoid poor hiring decisions. Understanding the costs and negatives of your hiring decisions and learning smart hiring techniques will go a long way towards saving you both time and money. Here are some startling statistics: Harvard Business Review points out that as much as 80% of employee turnover is due to bad hiring decisions 50% of hiring and HR managers estimate that bad hires have cost their companies thousands of dollars. The U.S. Department of Labor states that the price of a bad...

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Key to Success is to Provide Exceptional Customer Service

It’s the Little Things that Win and Keep Customers

Have you ever wondered why some people seem to always get new customers and how they keep those same customers year after year?  It’s really not as complicated as you may think. The secret is good old common courtesy! Showing respect and genuine good will towards your customers goes a long way to assuring they will remain your loyal customers. Small Opportunities Translate Into Long-Term Customer Loyalty Have you ever tried to find a replacement part for something obscure? I have. It was the plastic covering on one of my thermostats. It fell off and someone in my family threw it away by mistake. I couldn’t find one in any hardware stores and I didn’t want to buy a whole new thermostat just for the plastic cover. I tried to find one by contacting heating and air conditioning companies. I asked company after company, to no avail. They all stated that they come across these covers all the time, so I left my business card asking them to follow up with me when they did. Fast forward to one year later and one of those businesses called me and told me they had a replacement cover for me. I...

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Aggressive Behavior, High Profile Events, Timothy Dimoff

Defuse Aggressive Behavior at High-Profile Events

High-profile events call for special security techniques instituted by trained personnel who know how to de-escalate aggressive behaviors. Security personnel often come from law enforcement backgrounds with specialized training in awareness and presence techniques. These same techniques can help you to identify and properly respond to aggressive behaviors if necessary. Three Steps to De-Escalation The three most important steps for effective de-escalation during an event are to detect, defuse and respond. While all large events require good security measures, high-profile events present a special challenge because they usually involve extremely large number of attendees, bringing greater potential for dangerous situations to occur.  Recent news stories have demonstrated that the first responders are often not law enforcement, but the workers or attendees. Therefore, in addition to having a contingency and organizational plan, it is important that all personnel involved with a high-profile event are properly trained in response techniques in order to maintain safety at the event. The biggest risk is in thinking “It can’t possibly happen here!” Detect Learning how to detect aggressive behavior is the first step. It can help to prevent personal injury and may mean the difference between life and death. Knowing how to properly detect...

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Air Rage Lawsuits

Understanding Your Rights as a Passenger in Air Rage Cases

Passengers Behaving Badly Do you have any rights if you are traveling by air on a domestic airline and another passenger starts acting up?  What are your rights in the event you are a victim of air rage? Who is responsible for your safety? Air rage is a concern for everyone and it has been receiving a lot of attention. The International Air Transport Association (IATA), an airline industry body, reported that your odds of finding yourself in an airborne nightmare are increasing, with “unruly passenger incidents” on board aircraft increasing 14% in 2015 compared to the previous year.  They stated that passengers have a one in 1,205 shot of meeting a drunk, aggressive, or disruptive passenger on their flight. Recently, CNN reported on three Spirit Airlines passengers, who after taking a flight from Baltimore to Los Angeles filed personal injury lawsuits against the airline claiming that the carrier provided excessive alcohol to other passengers, thereby failing to protect them from injury. In personal injury cases, there are three primary factors that come into play: Liability – whether the defendant (Spirit Airlines) was at fault The amount of damages The defendant’s ability to pay The main point of this case...

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