retaining customers, customer care

It’s the Little Things that Win and Keep Customers

Have you ever wondered why some people always seem to get new customers and how they keep those same customers year after year?  It’s not as complicated as you may think. The secret is good old common courtesy! Showing respect and goodwill towards your customers goes a long way to ensure they will remain loyal. Small Opportunities Translate Into Customer Loyalty Have you ever tried to call a company or organization? Sometimes there is no phone number, and even if there is one, it often rolls to voicemail. Sometimes the person on the other end of the phone or email isn’t even trying to help you. They aren’t listening to your problem. Now imagine an organization that cares. Its employees are trained, and they listen to your concerns. That organization will win every time – especially in today’s tech-savvy, zero customer care environment. The lesson here is to take...

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